At Fabezon, we are committed to delivering outstanding customer service and ensuring a smooth, satisfying shopping experience for every customer. This Customer Service Policy outlines how we support and interact with our valued customers.
1. Customer Support Hours
Our customer support team is available to assist you during the following hours:
Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM (IST)
Sunday: Closed
You can reach us via email at admin@fabezon.com. We aim to respond to all queries within 24–48 business hours.
2. Support Services
We offer assistance with:
- Order tracking and updates
- Payment issues
- Shipping & delivery inquiries
- Returns, exchanges, and refunds
- Product-related questions
- Account and login support
3. Customer Satisfaction
If you are not satisfied with any part of your experience with Fabezon, please reach out to us. We take customer feedback seriously and strive to resolve any concerns quickly, fairly, and respectfully.
4. Response Time
Our goal is to:
- Acknowledge your query within 24 hours
- Resolve most issues within 2–3 business days
- Keep you informed in case of delays or follow-up
5. Returns & Refunds
For detailed information on returning a product or requesting a refund, please refer to our Return & Refund Policy. (Let me know if you want me to write this as well.)
6. Privacy Protection
Your personal information is safe with us. Any information you share with our customer support team will be used solely for resolving your query and in accordance with our Privacy Policy.
7. Feedback & Suggestions
We welcome feedback and suggestions to improve our services. If you have ideas or comments, feel free to email us at admin@fabezon.com.
8. Abuse of Services
We reserve the right to refuse support or service in cases of abusive behavior, fraudulent activity, or violations of our Terms & Conditions.
Thank You for Choosing Fabezon!
Your satisfaction is our top priority.